ATM and debit card disputes

Summary

Do you believe that a debit card or ATM transaction has posted to your account in error or without your authorization?

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Disclaimer: Please note that the products and services described here are generally available through our Banking Centers, our telephone banking channel and our Online Banking channel; however, they may not be available at all times, in all locations, or through all of these channels. For specific information about which products and services are available to you, consult the Deposit Agreement, Schedule of Fees and/or Credit Card Agreement we gave you when you opened your account(s), talk to an associate at your local Banking Center or call the phone number that appears on your bank statement.

* Maintenance fees are called monthly service charges in California.

** Web access is needed to use Mobile Banking. Check with your wireless carrier for fees that may apply. Mobile Banking available to Online Banking enrollees only. All terms applicable to Online Banking apply to Mobile Banking. Must have Transfers and optional Bill Pay set up previously in Online Banking to use these functions in Mobile Banking.

*** Bank of America does not charge for Text Banking. However, your mobile service provider may charge for sending and receiving text messages on your mobile phone. Check with your service provider for details on specific fees and charges that may apply.

Some accounts and services, and the fees that apply to them, vary from state to state. Please review the information for your state in the Personal Schedule of Fees (at www.bankofamerica.com/feesataglance or at your local Banking Center) and in the Online Banking Service Agreement at www.bankofamerica.com/serviceagreement.

ATM and debit card disputes

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